Warranty

Our Warranty Commitment

We build footwear to be used hard and used often, and we stand behind it. Every pair purchased directly from our official store is covered by two complementary warranties: a long-mileage sole warranty and a manufacturer's warranty against defects.

Warranty Coverage at a Glance

Warranty	What It Covers	What You Receive
Long-Mileage Sole Warranty	Outsole worn down beyond the specified wear threshold	A substantial discount toward a new pair of the same style
Manufacturer's Warranty	Manufacturing defects in materials or workmanship	Store credit for the original purchase price or a replacement

1. Long-Mileage Sole Warranty

What Is Covered

Our proprietary rubber outsoles are engineered for extraordinary durability. If the outsole of your footwear wears down beyond the wear threshold specified in our warranty terms, we will provide a 60% discount on a new pair of the same style at full retail price.

Why a Discount, Not a Free Replacement

The intention is simple: if you wore a pair far enough to wear through the sole, you clearly loved them — and we want to make the next pair genuinely affordable rather than charge you full price again.

Applicable Products

This warranty applies to our proprietary rubber outsoles and our co-branded performance outsoles. It does not apply to outsoles produced by third-party manufacturers for specialty styles.

2. Manufacturer's Warranty

What Is Covered

If you experience a manufacturing defect within the warranty period from the date of purchase, your item may be eligible for a replacement or store credit. Covered defects include:

• Delamination or separation of the outsole from the upper
• Seam failures or stitching defects present at the time of purchase
• Broken or defective hardware, eyelets, or strap anchors
• Bonding or adhesive failures not caused by misuse
• Material flaws such as cracking or splitting under normal use

Coverage Limits

The value of any replacement under this warranty is limited to the original purchase price of the item.

What Is Not Covered

Purchase-Related Exclusions

• Third-party purchases — items bought from independent retailers, marketplaces, or other third-party sellers. Please contact the original seller for assistance.
• Transferred ownership — the warranty is non-transferable and valid only for the original purchaser.

Use-Related Exclusions

• Normal wear and tear — general signs of use that naturally occur over time, including cosmetic scuffing, creasing, and gradual tread smoothing that has not reached the wear threshold
• Misuse and improper care — damage caused by exposure to extreme heat, prolonged direct sunlight, harsh chemicals, or improper storage
• Machine washing and drying — damage caused by washing or drying footwear in a machine
• Unauthorized repairs or alterations — damage caused by your own repair attempt or by a third-party cobbler
• Accidental damage — cuts, punctures, burns, animal damage, or damage from collisions and falls
• Improper fit issues — discomfort arising from selecting the wrong size, which is handled under our 60-day return policy instead

Where You're Covered

Covered

All purchases made through our official online store are fully covered under both the long-mileage sole warranty and the manufacturer's warranty.

Not Covered

Purchases made from independent retailers, third-party sellers, or online marketplaces are not covered. If you purchased from one of these sources, please contact the seller directly for warranty or return assistance.

How to Submit a Warranty Claim

Before You Start

Please have the following ready:

• Your order number and the email address used to place the order
• Clear photos of the issue
• For closed-toe styles: a clear photo of the manufacturing tag, usually found on the tongue or inner side
• For sandals: a full photo of the entire sandal — no tag needed
• Footwear that has been cleaned and dried before photos are taken

The Claim Process

1. Submit your claim through our warranty portal or by contacting us through our Contact page
2. Receive confirmation — we acknowledge your claim and assign it to a warranty specialist
3. Review — we assess whether the issue qualifies under one of the two warranties
4. Decision — you receive an email with the outcome and next steps
5. Resolution — approved claims receive store credit or a discount code toward a replacement pair

Important Conditions

Keep Your Footwear

Please keep your item throughout the warranty process. Discarding it may void your warranty, because you must be able to provide photographic proof of possession with your claim.

Additional Information Requests

Depending on the nature of the claim, we may request that the footwear be returned to us, or ask for additional photos showing the full extent of the damage or unwearable condition.

Our Discretion

We reserve the right, at our sole discretion, to determine whether a particular claim or condition qualifies under our warranties. Every claim is reviewed by a person, not just a checklist.

Legal Information

The warranties stated above are exclusive, and no other warranties — express or implied, including but not limited to merchantability or fitness for a particular purpose — are made by us. Our obligation is limited to repair, replacement, or credit as described above.

We shall not be liable for any direct, indirect, special, incidental, or consequential damages arising from the use of our products.

Some jurisdictions do not allow limitations on incidental or consequential damages, so these exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.

Questions About Warranty Coverage

If you are unsure whether your situation is covered, ask us before assuming. Contact us through our Contact page and we will tell you honestly which path applies.