Shipping Policy

Free Worldwide Shipping

We offer free shipping on all orders, worldwide. There is no minimum purchase requirement and no hidden handling fee. The price you see at checkout for your items is the price you pay.

Order Processing & Dispatch

Processing Time

Orders are processed, packed, and handed to the carrier within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Order Confirmation and Dispatch

• You will receive an order confirmation email immediately after checkout
• You will receive a second email with tracking details once your parcel has been dispatched
• If you do not receive a dispatch email within 3 business days, please reach out through our Contact page

Estimated Delivery Times

Standard Delivery Windows

Delivery typically takes 6-12 business days after dispatch, depending on your destination and local carrier performance.

What Can Affect Delivery Time

• Customs clearance procedures in the destination country
• Remote or rural delivery addresses
• Peak shopping periods and carrier volume surges
• Severe weather or other events outside our control

Delivery estimates are given in business days and exclude weekends and public holidays.

Customs, Duties & Import Taxes

We Cover the Costs

We cover all customs duties and import taxes on your order. You will never be asked to pay additional fees on delivery, and you will never receive a surprise invoice from a carrier after the fact.

A Note on Local Requirements

Some countries require a tax identification number or similar identifier for customs clearance. If this applies to your destination, we will contact you promptly so your order is not delayed.

Order Tracking

How to Track

Once your order ships, we email you a tracking number. You can use that number to follow your parcel from our warehouse to your doorstep.

Tracking Delays

Tracking information may take 24-72 hours to show its first scan after dispatch. If your tracking has not updated for more than 5 business days, contact us and we will investigate with the carrier on your behalf.

Shipping Destinations & Restrictions

Where We Ship

We ship to most countries worldwide. Available destinations are shown at checkout before payment.

If Your Country Isn't Listed

If your location is not available at checkout, please contact us through our Contact page. We will confirm whether we can ship to you and, if so, arrange your order manually.

Address Accuracy

Please double-check your shipping address before completing checkout. We cannot redirect a parcel once it has been handed to the carrier, and we are not responsible for delays or losses caused by an incorrect or incomplete address.

Multiple Parcels

To get your order to you as quickly as possible, items may occasionally ship in separate parcels from different warehouses. You will receive a tracking number for each parcel, and you will never be charged extra shipping for split deliveries.

Failed Delivery & Unclaimed Parcels

Failed Delivery Attempts

If a delivery attempt fails, the carrier will typically leave a notice with instructions for redelivery or pickup.

Unclaimed or Returned Parcels

If a parcel is refused, unclaimed, or returned to us due to an incorrect address, we will contact you once it arrives back at our facility. You may choose:

• Reshipment — we will gladly resend the order once the correct address is confirmed
• Refund — we will refund the item cost, minus any return freight charged to us by the carrier

Damaged, Missing, or Incorrect Items

Damaged in Transit

If your parcel arrives visibly damaged, please:

1. Take photos of the outer packaging before opening it
2. Take photos of the damaged item(s)
3. Contact us through our Contact page with your order number and the photos

We will arrange a replacement or refund at no cost to you.

Lost in Transit

If your order does not arrive within the estimated delivery window, contact us and we will open an investigation with the carrier. If the parcel is confirmed lost, we will send a replacement or issue a full refund — your choice.

Incorrect Items

If you receive the wrong item, size, or color, contact us within 14 days of delivery. We will cover the return shipping and send the correct item as quickly as possible.

Questions About Shipping

For any shipping-related question, please visit our Contact page. We'll be happy to check on your order, explain your options, or help you choose the right delivery arrangement.