Refund Policy

60-Day Money-Back Guarantee

Our Commitment

We stand behind every pair we make. If you are not completely satisfied with your purchase, you can return it within 60 days of delivery for a full refund of the item price.

Why 60 Days

Natural-movement footwear can feel different for the first few wears. Your feet are adapting — and that takes time. Sixty days gives you a genuine opportunity to decide, not just a weekend.

Wear Them, Really

Try them. Walk in them. Wear them to work, on a trail, or around the block. As long as the shoes come back in a condition that allows us to resell or donate them, your return is covered.

Return Eligibility

Eligible Items

To qualify for a full refund, returned items must meet the following conditions:

• Returned within 60 days of the delivery date
• Clean and free of excessive dirt, odor, or damage beyond normal light wear
• Accompanied by the original shoe box and any included accessories
• Purchased directly from our official store

Non-Refundable Items

The following are not eligible for a refund:

• Items returned after the 60-day window
• Items damaged through misuse, alteration, or machine washing and drying
• Items purchased from an independent retailer, marketplace, or other third-party seller — please contact the original seller for assistance
• Final-sale clearance items clearly marked as non-returnable at the time of purchase
• Gift cards and e-gift cards

How to Request a Return

Step-by-Step

1. Contact us through our Contact page with your order number and the reason for your return
2. Receive your label — we will email you a prepaid return shipping label, free of charge
3. Pack the item in its original box, or in any secure box if the original is no longer usable
4. Attach the label and drop the parcel off at the designated carrier location
5. Keep your receipt until your refund has been confirmed

A Few Helpful Notes

• Please do not ship items back without contacting us first — unregistered returns cannot be matched to your order
• Returns are processed in the order they arrive at our facility
• You will receive an email confirmation as soon as your refund is issued

Return Shipping

We Pay for It

We provide free prepaid return shipping labels for all eligible returns. You will not pay any postage, handling, or restocking fee.

Exchanges Instead of Returns

If you would rather swap your item for a different size, color, or style, tell us when you contact us. We will arrange an exchange and ship the replacement once your return is on its way, so you are not waiting twice.

Refund Processing

Timeline

Once we receive and inspect your returned item, we process your refund within 5-10 business days. The refund is issued to your original payment method.

Bank Posting Times

After we issue a refund, your bank or card issuer may take additional time to post it to your statement. This is outside our control, but the refund is effective from the date we issue it.

Partial Refunds

In rare cases where an item shows signs of wear beyond normal light use, we may issue a partial refund. If that happens, we will always contact you first to explain why and to confirm the amount.

Promotional & Discounted Orders

Refund Amount

Refunds are calculated based on the amount you actually paid. If your order included a discount or promotional code, the refund reflects the discounted price, not the original list price.

Bundles and Multi-Buy Offers

If you return part of a bundle or multi-buy promotion, the remaining items may be repriced at their standalone price, and your refund will be adjusted accordingly. We will always notify you before processing.

Gifts

Items received as a gift can be refunded as store credit or exchanged for another item of equal value. Contact us and we will take care of the details without involving the gift giver.

Damaged or Defective Items

You're Covered

If your item arrives damaged, defective, or incorrect, you are fully covered. Contact us within 14 days of delivery with your order number and photos, and we will arrange a replacement or a full refund, including any shipping costs you incurred.

Manufacturer Defects Beyond 60 Days

If a defect appears after the 60-day return window, please see our Warranty page. Many issues are covered under our manufacturer's warranty and long-mileage sole warranty.

Order Cancellation

Before Dispatch

If you need to cancel, contact us as soon as possible. Orders are typically dispatched within 1-3 business days, and we will cancel and fully refund any order that has not yet shipped.

After Dispatch

If your order has already shipped, simply follow the standard return process once it arrives, or refuse delivery and let us know so we can expect it back.

Questions?

If you have any questions about returns, refunds, or exchanges, please visit our Contact page. Our customer service team is here to make this easy.