Accessibility Statement

Our Commitment

We are committed to ensuring digital accessibility for people of all abilities. We continually improve the user experience for everyone and apply relevant accessibility standards, because natural movement should never be limited by an inaccessible website.

Standards We Follow

Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These internationally recognized guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

Accessibility Features

Navigation and Structure

  • Consistent, predictable page structure and navigation across the site
  • Proper heading hierarchy so screen reader users can move through content by section
  • Descriptive page titles and meaningful link text
  • Skip-to-content functionality

Visual Design

  • Sufficient color contrast ratios for text and interface elements
  • Text that can be resized up to 200% without loss of content or functionality
  • No information conveyed by color alone
  • Visible focus indicators for keyboard navigation

Media and Content

  • Alternative text for product and informational images
  • Text alternatives for icon-based controls
  • Form labels, instructions, and clear error identification
  • Captions or transcripts where video content is present

Interaction

  • Full keyboard navigation support for menus, product selectors, and checkout
  • Contact and account forms that are operable with assistive technology
  • No content that flashes more than three times per second

Ongoing Efforts

Accessibility is an ongoing process rather than a one-time project. Our efforts include:

  • Regular accessibility audits of key pages and checkout flows
  • Staff training on accessibility best practices
  • Integration of accessibility checks into our design and development process
  • User testing with people of diverse abilities
  • Review of third-party apps and integrations for accessibility impact

Known Limitations

While we work continuously to improve, some areas may not yet be fully accessible. Known limitations may include:

  • Certain third-party applications embedded in our store
  • Older archived content that predates our current standards
  • Complex interactive tools, such as product customization interfaces

We are actively addressing these areas and welcome reports of any barrier you encounter.

Assistive Technology Compatibility

Our website is designed to work with modern browsers and current versions of common assistive technologies, including screen readers, screen magnifiers, speech recognition software, and switch access devices.

For the best experience, we recommend keeping your browser and assistive software up to date.

Feedback and Support

Tell Us What You Need

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barrier, need assistance completing a purchase, or require content in an alternative format, please contact us through our Contact page.

What Happens Next

  • We acknowledge accessibility feedback promptly
  • We investigate the specific barrier you describe
  • We provide an alternative way to complete your task while a fix is in progress
  • We follow up once the issue has been addressed

Your feedback directly shapes our accessibility roadmap.