Can I change the laces in the Genesis?
We don't currently have a way to let you select different laces when you order, but if you're adventurous, you can buy extra laces and swap them out with the ones that come with your Genesis (it's pretty simple to do).
What's the difference between the Genesis, Cloud, and your DIY kits?
The Genesis and Cloud are ready-to-wear barefoot-inspired sandals. For our kits you, well, have to make them 😉
Both products use our exclusive FeelTrue® rubber, the only outsole product made specifically for barefoot style sandals.
The Genesis's sole is 5mm thick, compared to either 4mm or 6mm on the DIY kits. The Cloud has 3mm of Barefoam™ in the forefoot for a bit of extra comfort and lighter weight (the Clouds float!)
The Cloud and Genesis have a toe loop, so there's no knot under your foot.
The Cloud and Genesis have a simpler lacing system with a patented adjustment technology that lets you get a perfect fit in just seconds.
The ankle holes on the Cloud and Genesis are raised off the ground so the lace can't abrade.
Why don’t you use leather or hemp laces?
You can use almost anything for lacing huaraches.
In my testing, though, I found some issues with hemp and leather that I didn't like:
- Both leather and hemp tended to stretch, especially when moist
- Both leather and hemp tighten and stiffen when they dry
- Both leather and hemp wear out faster than our polyester laces
- Leather is much more expensive
- Most leather laces are rectangular, and the edges can dig into your skin
- Leather, isn't vegan (for those who care about that)
- Leather and hemp don't give you as many fun color choices
The 100% polyester cord we use is strong, light, and doesn’t stretch or tighten, especially when wet.
Also, I prefer the “slip-on” method of tying which works best with a round lace, rather than a flat one (like leather).
Needless to say, you can replace the lace we send you with whatever you like.
Do you ship internationally?
We ship internationally using services shown at checkout; costs and options vary by destination and weight. All shipments include a tracking number (tracking visibility may vary by service and destination). Typical delivery is ~1–3 weeks, and customs processing can extend timelines. Import duties/fees may apply and are the recipient’s responsibility.
If you’re unsure whether we ship to your country, please reach out via our self-service support portal for more information. For the most up-to-date details, please refer to our Shipping Policy.
Also, check our store locator at www.xeroshoes.com/pages/stores. There may be a Xero Shoes dealer closer to you.
How do I send a gift certificate?
After you purchase a gift certificate, you'll be able to enter an email address for the recipient.
You could email it to yourself and forward it at a later time if you like.
You can also take the Gift Certificate code and send it to the recipient.
What's your return policy?
Please go to Xero Shoes Return Policy page to learn about our 30-day return policy.
